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911 Phone Company, please hold

One night I got a female caller who wanted to report that her telephone was cutting out during calls. I asked her why she called 911, to which she replied "I can't reach the telephone company because my phone doesn't work!" At least she tried the phone company FIRST! I explained to her that I could not do anything about phone service problems and if she had a real emergency, calling 911 seemed to work just fine as far as I could tell (there was no problem with the phone cutting out while she was talking to me) I wonder what she really expected us to do about a problem like that...

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